Why order with Gourmet Brands?

	Order 24 Hours a Day 7 Days a Week Our website is open for business 24 hours a day, 365 days per year. You can browse and search our extensive range of products at any time convenient for you.
	Australian Owned & Operated Gourmet Brands was founded in 2004 by Andrew & Vicki Richards and its Global Head Office is located in Torquay Victoria. Our warehousing is in Melbourne to ensure fast dispatch. We also own around 60% of the brands we distribute.
	Extensive range of Quality Products We offer a range of 380 everyday gourmet products and an additional 600 seasonal specialty food lines and gourmet gifts. Every single product is tested and tasted to ensure we only offer our customers the highest quality gourmet products.
	Easy & Quick New Account Online Registration We make it easy for potential customers to set up a new 30 day credit account which can be done fully online via our website and active in under 2 minutes ready to use.
	Easy Access to Online Marketing Resources Our professional in-house photography provides you with unique and high-quality photos of all our products. These photographs along with other marketing resources can be easily downloaded from the Marketing Resources section of our website
	Fast Delivery Australia Wide We strive to have all Wholesale orders dispatched for our Melbourne Warehouse within 24 hours from our customers placing an order. We partner with Direct Freight Australia Wide for fast delivery.

Prefer to chat? Give us a call!

More about Gourmet Brands

About us 

We are proud to be one of Australia’s most passionate, innovative, and respected gourmet food companies. 

Gourmet Brands was founded in 2004 with the vision of creating Australia’s Leading Specialty Food Company with strong brand ownership and being able to provide our customers with the finest gourmet products at an affordable price. 

From our humble beginnings selling our products at farmers markets and field days throughout Australia, today we sell the finest brands all across Australia and export to the USA, NZ, Singapore, Dubai, Hong Kong and the Philippines. 

Our customers are our focus 

At Gourmet Brands, we pride ourselves on working with our customers to ensure their success by providing innovative gourmet solutions tailored to their needs. 

With specialised field consultants in each major city and an internal customer service team built around a market leading fully integrated sales, marketing, ordering, and fulfillment system, our customers can work with us in the most time efficient and convenient manner.  

We attribute our long-term success to our customer relationships and customer service. This combined with our leading logistics, technical and marketing capabilities have made us market leading in the Specialty Food Category. 

Full National Coverage  

We provide national distribution capabilities in Australia that spans all states and territories. Over 3,000 retail outlets are serviced across all channels: major grocery stores, hamper companies, distributors, independent supermarkets, delis, fruit and vegetable specialists, department stores, gifting stores and gourmet retail outlets. 

Specialised field consultants 

Our team of specialised field consultants are experts in gourmet food sales. With year of experience, our team can visit in store to provide face to face support to customers.  

Our team takes the time to understand the needs and preferences of our customers and can tailor our offer to meet each customer's specific needs, bringing trust and credibility to the process. 

Each of our field consultants is committed to building long term relationships with customers with the goal of creating a positive experience for our customers through the entire sales process. 

The team is skilled in identifying new opportunities for each customer's unique business and can assist in providing range and merchandising advice as they are knowledgeable about our products and services and can provide each customer with detailed information about features, benefits, and pricing.  

They are trained to listen to customers' needs and preferences and to offer personalized recommendations based on those needs. They understand that purchasing decisions can be complex and that customers may have questions or reservations. They are patient and empathetic, taking the time to address any concerns and provide reassurance when needed. 

If you would like to speak with our customer service team or arrange a visit from one of our specialised field consultants contact info@gourmetbrands.com.au or call 03 52772775. 

Internal Customer Service Team 

As the primary point of contact for our customers, our Customer Support Team is committed to providing the very best service.  

Each of our team play a critical role in our company's success by helping our customers find the right solutions and building strong, long-lasting relationships with them. They understand that purchasing decisions can be complex and that customers may have questions. Their expertise, knowledge, and commitment to customer service ensures our customers receive the best possible experience and outcomes. 

Our national customer support team is available between 8.30am to 5.00pm each day and can be contacted by calling 03 52772775 or via email info@gourmetbrands.com.au 

Logistics & Technical Operations 

Our fully integrated supply chain network supports great customer service and growth.  
We strive to ensure that all customers orders for our everyday range are fulfilled within 24 hours of placement and we pride ourselves on being able to deliver on time and in full. 

Our seasonal pre-sale campaigns for Christmas, Easter, Mother’s & Father’s Day provide the opportunity for our customers to pre-order the stock they need for these key sales periods and know they have secured a fantastic range of gourmet products that will be delivered in time to take advantage of the peak seasonal retail demand. 

Order 24 hours a day, 7 days a week at www.gourmetbrands.com.au 

Our website www.gourmetbrands.com.au makes it easy for our customers to view our entire product range and place online orders 24 hours a day, 7 days a week.  

Existing customers simply need to log in to browse the product range, view pricing, place orders and choose preferred delivery options. Our dedicated wholesale website makes it convenient for customers to place orders whenever they need to and supports our customers with promotional and marketing solutions to help grow their business. 

Marketing support and resources 

We are making it as easy as possible for our customers to access information about our products including access to good social media content and clean product images for use on their own websites.  

To view and download media content, visit www.gourmetbrands.com.au/marketing 

Logging into our website as an existing customer 

Existing customers simply need to log in to browse the product range, view pricing, place orders and choose preferred delivery options. Remember to click My Account – 30 Day Terms when you get to the checkout to take advantage of your 30-day billing account. If you have any questions, call our customer support team on 03 52772775 or email info@gourmetbrands.com.au 

Logging into our website as a new customer 

For new customers, just click ‘Wholesale Login / Register’ to set up a new account with us. It’s simple to do and provides access to the product range and pricing. All new accounts need to provide trade references to obtain a 30-day billing account. f you have any questions, call our customer support team on 03 52772775 or email info@gourmetbrands.com.au 

Why choose our products? 

Stocking the finest gourmet products and gourmet gifts in your retail store can provide many benefits. By offering a diverse range of high-quality products from renowned brands, you can attract new customers and keep existing ones. Not only do these products provide a unique day to day shopping experience, but they also make great gifts for special occasions. 

Additionally, our seasonal brochures showcase products for popular holidays such as Easter, Christmas, Mother's Day and Father’s Day and can boost sales and increase customer engagement in store. These brochures feature the finest brands from Australia and the world and give customers the opportunity to access a wide range of quality products in one order. 

By investing in the finest gourmet products and gifts, our customers can set their retail store apart from competitors and establish a reputation for quality and excellence. With our ability to source the finest brands from Australia and around the world, we offer our customers a comprehensive range of quality gourmet products and gourmet gift to attract a broader customer base and increase sales. 

Sourcing a diverse product range for our customers 

Our buying team travels throughout Australia and all over the world, sourcing new and exciting products to offer to our customers. 

Our wholesale customers benefit from our buying power, industry contacts and expertise which gives them access to a range of innovative gourmet products that are in demand and on trend, allowing our customers to stay ahead of the curve and attract more sales.  

We know a good product range is essential for any retail store, allowing the store to cater to a wide variety of customer needs and preferences. Retail customers have different tastes, preferences, and budgets, and a store with a diverse product range can satisfy these needs. By sourcing a range of quality gourmet products, we support retailers to attract a broader customer base and increase sales. 

A good product range can also set a store apart from its competitors. Customers are always looking for something unique and different, and a store with a unique product range can create a niche for itself in the market. This can help the store to build a loyal customer base and increase customer retention. 

We help retailers to stay ahead of market trends. Retailers need to be aware of changing customer preferences and buying patterns to stay competitive in the market. Our extensive product range helps retailers to increase profitability. By offering a range of products at different price points, retailers can cater to customers with different budgets. This can increase the average spend per customer and boost overall revenue. 

A good product range also helps retailers to create a positive brand image. Customers are more likely to shop at a store that offers quality products and a diverse range of options. This helps our customers build a positive reputation as a quality stockist and attract more customers through word-of-mouth recommendations.