Why Gourmet & Lifestyle Brands

Why order with Gourmet & Lifestyle Brands?

Everything a premium retailer needs from one wholesale partner — a curated gourmet range, trade pricing online around the clock, dispatch within 24 hours, and the marketing support to sell it through.

The offer

Six reasons retailers stay with us

Order 24 hours a day

Our wholesale site is open 24 hours a day, 365 days a year. Browse and search the full range, see your trade pricing and place an order whenever it suits your week — not just when our phones are on.

Australian owned & operated

Founded in 2004 by Andrew and Vicki Richards and family owned since. Our head office and warehouse share one building in Corio, Victoria, and we own around 60% of the brands we distribute.

A range that covers the year

380 everyday gourmet products plus around 600 seasonal speciality lines and gourmet gifts. Every single product is tested and tasted before it earns a place in the range.

A trade account in two minutes

Set up a new 30-day credit account entirely online. No paperwork to post and no waiting on a callback — most accounts are approved and ready to order in under two minutes.

Marketing resources included

Our in-house photography gives you unique, high-quality images of every product. Download those and the rest of our marketing resources whenever you need them — no request, no wait.

Fast delivery Australia-wide

We aim to have every wholesale order out of the Corio warehouse and onto the M1 within 24 hours of it being placed, with Direct Freight carrying it to every state and territory.

Who we supply

Stocked by more than 3,000 Australian outlets

We distribute nationally across every state and territory, to businesses of every size — from a single gift shop to a national grocery account. If you sell food or gifts, there is a good chance we already supply someone like you.

  • Independent supermarkets & grocers
  • Major grocery stores
  • Delis & providores
  • Fruit & vegetable specialists
  • Gourmet & speciality food retail
  • Gift stores
  • Hamper companies
  • Department stores
  • Distributors & wholesalers

Not sure where your business fits? Call the customer support team on 03 5277 2775, 8.30am–5.00pm weekdays, or email info@gourmetbrands.com.au and we will point you to the right range.

How it works

From sign-up to shelf

Three steps, and none of them needs a phone call unless you want one.

Register your business

Apply for a 30-day credit account online with your ABN and trade references. Approval is usually immediate, and trade pricing unlocks across the whole site the moment it is.

Order when it suits you

Shop the full range at your own pricing, any hour of any day. Reorder past lines in a couple of clicks, or call your state representative if you would rather talk it through.

Stock on your shelf

Your order is picked in Corio and onto the M1 within 24 hours, then carried Australia-wide by Direct Freight. Track it from your account at any point.

Sell-through support

We don’t just ship the stock

We photograph every product in-house, so you get clean, consistent imagery for your own site, catalogue and socials. Field consultants in each major city can visit in store to help with range and merchandising.

Browse marketing resources

  • Professional in-house product photography, free to download and use
  • Shoppable digital brochures you can browse and order straight from
  • A specialised field consultant in each major city, available in store
  • Promotional and merchandising solutions built around your store

2004

Founded

80+

Brands distributed

980+

Products in range

3,000+

Retail outlets served

In depth

What sets us apart

We are 100% Australian owned & operated
Gourmet & Lifestyle Brands is 100% Australian owned and operated, and we are proud of our history.

Founded in 2004 with a vision of creating Australia’s Leading Specialty Food Company with strong brand ownership and an ability to provide our customers with the finest gourmet products at an affordable price.

From our humble beginnings selling our products at farmers markets and field days throughout Australia, today we sell the finest brands all across Australia and export to the USA, NZ, Singapore, Dubai, Hong Kong and the Philippines.

From our head office and warehouse in Corio, Victoria, our dedicated team source a quality range of Australian and international shelf-stable gourmet products for our customer base that includes Australia's leading major grocery stores, hamper companies, distributors, independent supermarkets, delis, fruit and vegetable specialties, department stores, gifting stores, and gourmet retail outlets.
We supply only the finest leading gourmet brands
We are proud to be one of Australia’s most passionate and respected gourmet food companies. We work closely with our incredible suppliers, ensuring only the highest quality products are used in our range. This dedication to quality is reflected in the taste of our products.

Our commitment is to bring the best gourmet food products to our customers and provide an incredible selection of everyday gourmet and gourmet gifting products.

Our range features an incredible line up of Australian brands known for their quality and taste including Valley Produce Company, Kangaroo Island Produce Co, Daylesford Condiment Company, Ernest Hillier, Jen’s Biscuits, The Regimental Condiment Company, Gingerbread Folk, The Cocoa Emporium, Melbourne Cocoa and more!

We source our international brands from all over the world including the world’s best liquorice from Lakrids by Bülow, the finest tea, coffee and hot chocolate from Whittard of Chelsea, traditional panettone from Vergani, the most authentic Italian range from Borgo de Medici and more!
Fast Australia-wide delivery options available
We offer fast delivery Australia wide and provide tracking on every order.

Our entire range is available to order 24/7 and is supported by specialised field retail consultants in each major city and an internal customer service team built around a market leading fully integrated sales, marketing, ordering and fulfillment system, which allows our customers to transact with us in the most time efficient and convenient manner.

At Gourmet & Lifestyle Brands, we pride ourselves on working with our customers to ensure their success through providing innovative gourmet solutions tailored to their needs.
We are specialists in products for gourmet hampers
Our gourmet range includes a speciality range of products perfect for hampers and bulk gifting, providing high quality products at the volumes needed for bulk gifting at affordable prices. From chocolates to crackers, from fruit paste to biscuits and from jams to sauces, as well as a vast range of speciality Christmas products suited to hampers including mince tarts, puddings, shortbread, Christmas cakes, brandy sauce, and more. Looking for private label options? Contact our customer support team at info@gourmetbrands.com.au

Seasonal

Secure your season before it starts

Around 600 of our lines are seasonal. Our pre-sale campaigns let you reserve the range you want for the year’s biggest trading periods and have it land in time for the demand — rather than finding out in November that the line you built a display around is gone.

Pre-order in the campaign window

Christmas, Easter, Mother’s Day and Father’s Day each open as a pre-sale campaign. Browse the seasonal range at your trade pricing and commit only to what you want.

Your stock is set aside

Pre-ordering secures the range against a season that regularly sells out. You know what you are getting well before the peak, so you can plan displays and catalogues around it.

Delivered in time to sell

Seasonal orders are scheduled to arrive ahead of the trading period, not during it. Through the Easter and Christmas peaks, allow two to three days longer than usual for delivery.

Browse the Christmas range

Questions

Before you open an account

When will my order be shipped?
Our orders are usually dispatched withing 1-4 days of the order being received, and it is advisable that if an error has been made or if you wish to cancel the order, to call us immediately on 03 5277 2775 (business days 9am-5pm AEST).

Orders cannot be amended or cancelled once they have been prepared and are with our delivery partners and couriers for delivery.
How do I submit a credit claim?
Claims for damages will not be recognised after 7 days from delivery.

Contact our Customer Service Team on 03 5277 2775 or info@gourmetbrands.com.au and to discuss your request for a credit claim and if accepted, we will work with you regarding the return/ credit to be processed.
Do you have a price list?

All product prices are available 24/7 on our website and this is where you will see our most up to date product details and pricing. Login or register as a customer to see prices. 

Prices are shown in our brochures which can be viewed here 

Can I do private label products with you?
Yes, Gourmet & Lifestyle Brands is able to assist in the development of private label products. To speak to one of our team, please call 03 52772775 or email info@gourmetbrands.com.au
How do I see prices on your website?
All product prices are available 24/7 on our website. Login or register as a customer to see prices.
Why do you have a minimum order fee?

As a result of ongoing domestic and global freight and supply chain increases, our Delivery Policy was updated on 15 August 2023 to increase the minimum order spend required to receive free freight. 
  
Gourmet & Lifestyle Brands has received a substantial freight increase from its freight companies over the previous 12 months, which has led to smaller orders becoming unprofitable to provide free freight. 
  
Instead of putting through product price increases to cover these large increases in freight, we feel that by working closely with our retail partners we can gain efficiencies together, which will mean the changes will have no effect on your business. 
  
For the few businesses that do order less than $250 per order, we would recommend ordering $500 every fortnight instead of $250 every week which will mean you will still receive free freight. 

Can I return for change of mind?
We do not accept product returned due to a change of mind. Please see our returns policy here which relates to damaged or faulty products.
Can I cancel my order?
You are able to cancel orders prior to the completion of the order. Once an order is complete it means it has been dispatched to you and we are not able to cancel the order. We do not accept product returned due to a change of mind. Please see our returns policy here which relates to damaged or faulty products.
A product has arrived damaged

Damaged or Faulty Items 

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their products. 

In the event that your delivery is incorrect or has arrived damaged or faulty, please contact our Customer Service Team on 03 5277 2775 or info@gourmetbrands.com.au 

We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue. 

We will require photos so that we can better understand the extent of the damage or issues with the product. 

If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping. 

We will not be able to replace, exchange or issue a credit or refund for any product that has been delievered for more than 7 days. Claims for damages will not be recognised after 7 days from delivery. 

Please note that refunds will be credited back to the original account used. 

Can I get a quote for products?
Yes, you are able to create a quote. Simply log into your customer account and place the items you want quoted into your cart. When you view your cart, instead of clicking ‘CHECKOUT NOW’, click on the button that says ‘CREATE QUOTE FROM CART’.

For further assistance, please contact our Customer Service Team on 03 5277 2775 or info@gourmetbrands.com.au.
What does 'pre-order' mean?

Each year we release a range of products for pre-order for seasonal campaigns such as Christmas, Easter, Mother’s & Father’s Day. 

This means that our wholesale customers are able to order in advance and secure the stock that they need for later delivery. At Christmas time, customer can choose from an October delivery of a November delivery,  

For example – our Christmas pre-sale commences in February with customer able to pre-order a range of products for the following Christmas. Pre-orders close at the end of May to allow time for the production of packaging, manufacture of the products, shipping and delivery to our warehouse in time for delivery to customers as per their chosen delivery month. 

For customers, pre-ordering means that you are able to secure the stock that you need for key gourmet gifting periods well in advance and you are not invoiced for the order until shipment of the product to you. 

For Gourmet & Lifestyle Brands, the pre-sale process allows us to work with our suppliers and manufacturers to ensure production of the products ordered by our customers.  

It means that we are ordering the stock our customers require and providing sufficient time for import of our international brands.  

Again, it is important to note that invoices are not raised for pre-orders until the product has been packed and sent to customers.  

We no longer provide pre-payment options for online orders.  

Where can I get product images?

We want to make it as easy as possible for you to find good content for your websites, social media pages, and advertising campaigns - so, we have collated all of our product images, lifestyle shots, and product specs into convenient folders that you can download and use, as Gourmet & Lifestyle Brands customers. 

Here's what we have available: 

  • Social Media Content 
  • Product Images 
  • Logos 
  • Product Information Forms (PIF) 

Click here to access our free product marketing resources